Happily ever after... sorta

Proof that nothing gets results faster than a well placed phone call... in this case, to the district manager of The Room Store. After being d!cked around for a month and a half, with our delivery date approaching 5 months and counting, and given conflicting answers and/or the brush off from the store manager, we'd finally had enough and decided to go over his head. I cautioned Justin to be very tactful and calm with this guy, as he was our last hope (said with visions of DMV part deux dancing in my head).

And just like that, the problem was over. The DM agreed to take everything back and refund us 100% of our monies, unless we wanted to exchange it for another set. (As if.) He promised to call the store manager and have him arrange for return of the furniture we already had.

Imagine our shock and awe to actually get a phone call that same day! Last night, the phone rang and it was The Room Store! Not surprisingly, it was NOT the store manager, but a mere financing clerk. (I'm sure we're persona non grata at the Woodbridge store in that man's eyes. No lost sleep here!) She told us that she was processing our credit right then for the furniture that was still outstanding, and that as soon as they get the bed and nightstand from us, we'd get the rest of it. There was a moment of concern where she was uncertain if they would be giving us the money back for the warranty plan, but in the end, she said that the sum total of our purchase would end up back on my credit card.

Further concern that night came when she called to tall us that our Discover card had expired, and could she have the new expiration date? Um. We don't HAVE a Discover card... yes we're SURE we don't have a Discover card... Apparently she had just credited the $xxx to another D. Johnson's account. Whoops. Whatever, woman, give me my money back!

So for now, we rest mostly easy in knowing that we're mostly done with them. We couldn't get the furniture picked up for another 2 weeks (with the next available date being late August!) so the remainder of our refund will take some time. We'll be watching my statements like a hawk to make sure every last penny gets back to us. And we have to still find furniture we like (which is no simple task, as we have very classic and simple tastes... no jungle print or elaborate padded headboards with ivory trim), and will end up paying full price for it, as we've missed all the sales until Labor Day in September, which SUUUUUUUUUUUUUUUUUUCKS. One thing's for sure - if it ain't in stock, we're OUTTA there...

Wish us luck!

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ETA: Justin just called to say that he had a vm on his work phone from the store manager. He said the guy sounded less than pleased - "sucking lemons" is an appropriate mental image - to be calling. He said that he'd been "informed by the DM to accept our return"... heheheheeee I hope he got his you-know-what handed to him on a platter...